Web Management Services » Technology http://www.web-mgt.com by Scott Knaub Mon, 11 May 2009 14:58:58 +0000 http://wordpress.org/?v=2.9.1 en hourly 1 Dilbert – Cartoon of the Day http://www.web-mgt.com/dilbert-cartoon-of-the-day/ http://www.web-mgt.com/dilbert-cartoon-of-the-day/#comments Sat, 10 Jan 2009 07:13:34 +0000 admin http://www.web-mgt.com/?p=22 ]]> http://www.web-mgt.com/dilbert-cartoon-of-the-day/feed/ 0 Effective Email Communication http://www.web-mgt.com/effective-email-communication/ http://www.web-mgt.com/effective-email-communication/#comments Wed, 19 Mar 2008 12:51:57 +0000 Scott http://www.web-mgt.com/archives/14 The challenge with email is being able to state something and not have the tone misinterpreted by the person reading the message.

Approximately 90% of human communication is non-verbal which consists of body language and tone of voice. Email allows us to deliver the content, which is only 10% of the entire message. I’ve learned that a person will interpret an email message in context to the mood they are in at the time that they read it. That’s why I tend to use smiley faces wherever I’m writing an opinion that could be interpreted different ways.  :-)

Also, if I need to discuss something of a serious nature or express a strong opinion, I’ll meet with the other person face-to-face or on the phone.

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