Web Management Services http://www.web-mgt.com Scott Knaub, Web & Database Developer Wed, 13 Aug 2008 04:48:39 +0000 http://wordpress.org/?v=2.6.2 en Effective Email Communication http://www.web-mgt.com/effective-email-communication/ http://www.web-mgt.com/effective-email-communication/#comments Wed, 19 Mar 2008 12:51:57 +0000 Scott http://www.web-mgt.com/archives/14 The challenge with email is being able to state something and not have the tone misinterpreted by the person reading the message.

Approximately 90% of human communication is non-verbal which consists of body language and tone of voice. Email allows us to deliver the content, which is only 10% of the entire message. I’ve learned that a person will interpret an email message in context to the mood they are in at the time that they read it. That’s why I tend to use smiley faces wherever I’m writing an opinion that could be interpreted different ways.  :-)

Also, if I need to discuss something of a serious nature or express a strong opinion, I’ll meet with the other person face-to-face or on the phone.

]]> http://www.web-mgt.com/effective-email-communication/feed/ Saying from the Wild West http://www.web-mgt.com/saying-from-the-wild-west/ http://www.web-mgt.com/saying-from-the-wild-west/#comments Fri, 08 Feb 2008 05:06:04 +0000 Scott http://www.web-mgt.com/?p=6 “The cowards never started. The weak died along the way. Only the strong made it through.”

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