http://www.web-mgt.com Scott Knaub, Web & Database Developer Wed, 13 Aug 2008 04:48:39 +0000 http://backend.userland.com/rss092 en The challenge with email is being able to state something and not have the tone misinterpreted by the person reading the message. Approximately 90% of human communication is non-verbal which consists of body language and tone of voice. Email allows us to deliver the content, which is only 10% of the ... http://www.web-mgt.com/effective-email-communication/ "The cowards never started. The weak died along the way. Only the strong made it through." http://www.web-mgt.com/saying-from-the-wild-west/